Question 1

________ is the extent to which a company's supply chain is focusing on maximizing customer service with lesser focus on procurement,production,and transportation costs.

Accepted Answer

A)   Supply chain visibility
B)   Supply chain effectiveness
C)   Supply chain analytics
D)   Supply chain efficiency
E)   Supply network collaborationF) A) and C)
G) A) and B)

Question 2

________ is a business model in which the suppliers to a manufacturer manage the manufacturer's inventory levels based on preestablished service levels.

Accepted Answer

A)   Just-in-case manufacturing
B)   Scan-based trading
C)   Vendor-managed inventory
D)   Lean manufacturing
E)   Just-in-timeF) A) and E)
G) C) and D)

Question 3

Which of the following statements about an RFID passive tag is true?

Accepted Answer

A)   They are small and relatively inexpensive.
B)   They have a range up to 300 feet or more.
C)   They cost more than active tags.
D)   They have an internal battery source.
E)   They typically cost about $10.F) C) and D)
G) D) and E)

Question 4

Operational customer relationship management system refers to the systems used for providing effective and efficient communication with the customer from the entire organization.

Accepted Answer

A) True 
 B)False

Question 5

In an operational CRM,marketing,sales,and support personnel see only current interactions with the customer depending on where it occurred within the organization.

Accepted Answer

A) True 
 B)False  False

Question 6

Which of the following is a component of the collaborative CRM system?

Accepted Answer

A)   sales force automation
B)   data mining and visualization
C)   enterprise resource planning systems
D)   enterprise marketing management
E)   technologies to facilitate communicationF) D) and E)
G) C) and E)

Question 7

Supply chain management systems allow users to make trade-offs between efficiency and effectiveness for individual components or raw materials.

Accepted Answer

A) True 
 B)False  True

Question 8

Explain the importance of supply chain analytics.

Accepted Answer

Supply chain analytics refers to the use...

Question 9

Which of the following is the key use of the distribution planning module of supply chain management?

Accepted Answer

A)   to ensure that the materials required for production are available when needed
B)   to forecast and plan anticipated demand for products
C)   to optimize the allocation of available supply to meet demand
D)   to support production processes taking into account capacity and material constraints
E)   to support receiving,storing,and picking of goods in a warehouseF) B) and C)
G) None of the above

Question 10

________ is a data presentation standard first specified by the World Wide Web Consortium,an international consortium of organizations whose purpose is to develop open standards for the Web.

Accepted Answer

A)   Extensible Markup Language
B)   Perl
C)   MySQL
D)   Active Server Pages
E)   Unified Modeling LanguageF) B) and C)
G) B) and D)

Question 11

________ allow(s) designers of Web documents to create their own customized tags,enabling the definition,transmission,validation,and interpretation of data between applications and between organizations.

Accepted Answer

A)   MySQL
B)   Active Server Pages
C)   Extensible Markup Language
D)   Perl
E)   Unified Modeling LanguageF) A) and D)
G) A) and C)

Question 12

List the ways in which collaborative CRM enhances communication.

Accepted Answer

Collaborative CRM enhances communication...

Question 13

Which of the following statements is true about product flow,a key element of supply chain execution?

Accepted Answer

A)   It refers to the ability to track products as they move through the supply chain.
B)   It refers to the movement of information along the supply chain,such as order processing and delivery status updates.
C)   It refers to the movement of goods from the supplier to production,from production to distribution,and from distribution to the consumer.
D)   It tracks a one-way flow of products from producers to consumers but cannot process returns or customer refunds.
E)   It refers primarily to the movement of financial assets throughout the supply chain.F) All of the above
G) A) and B)

Question 14

Computer maker,Dell,realized the problems with keeping large inventories,especially because of the fast rate of obsolescence of electronics components.Dell now keeps only about two hours of inventory in its factories.The company is most likely using a ________.

Accepted Answer

A)   scan-based trading system
B)   customer-managed inventory system
C)   just-in-time inventory management system
D)   vendor-managed inventory system
E)   just-in-case inventory management systemF) A) and B)
G) C) and D)

Question 15

Demand planning and forecasting leads to the development of the overall ________.

Accepted Answer

A)   sourcing plan
B)   transportation schedule
C)   production plan
D)   demand forecast
E)   safety stock planF) A) and D)
G) None of the above

Question 16

List some of the enterprise-wide changes a successful CRM strategy must include.

Accepted Answer

Some of the enterprise-wide changes,a su...

Question 17

Customer relationship management systems collect data that can be mined to discover the next product line extension that consumers covet.

Accepted Answer

A) True 
 B)False

Question 18

________ includes tags for data such as annual and quarterly reports,Securities and Exchange Commission filings,general ledger information,and net revenue and accounting schedules.

Accepted Answer

A)   Extensible Application Markup Language
B)   Extensible Business Reporting Language
C)   Extensible Access Control Markup Language
D)   Enterprise Mashup Markup Language
E)   Extensible Rights Markup LanguageF) A) and D)
G) B) and D)

Question 19

Which of the following business processes can be enhanced by the analytical CRM system?

Accepted Answer

A)   sales forecasting and performance analyses
B)   account and contact management
C)   price,quality,and satisfaction analysis of competitors
D)   customer history and preferences management
E)   order processing and trackingF) A) and B)
G) A) and C)

Question 20

Supply chain planning begins with ________.

Accepted Answer

A)   product demand planning and forecasting
B)   distribution planning
C)   production scheduling
D)   inventory planning
E)   safety stock planningF) B) and E)
G) D) and E) A

Exam 8: Strengthening Business-to-Business Relationships via Supply Chain and Customer Relationship

________ is the extent to which a company's supply chain is focusing on maximizing customer service with lesser focus on procurement,production,and transportation costs.

Correct AnswerverifiedShow Answer

________ is a business model in which the suppliers to a manufacturer manage the manufacturer's inventory levels based on preestablished service levels.

Correct AnswerverifiedShow Answer

Which of the following statements about an RFID passive tag is true?

Correct AnswerverifiedShow Answer

Operational customer relationship management system refers to the systems used for providing effective and efficient communication with the customer from the entire organization.

Correct AnswerverifiedShow Answer

In an operational CRM,marketing,sales,and support personnel see only current interactions with the customer depending on where it occurred within the organization.

Correct AnswerverifiedFalse

Which of the following is a component of the collaborative CRM system?

Correct AnswerverifiedShow Answer

Supply chain management systems allow users to make trade-offs between efficiency and effectiveness for individual components or raw materials.

Correct AnswerverifiedTrue

Explain the importance of supply chain analytics.

Correct AnswerverifiedSupply chain analytics refers to the use...View AnswerShow Answer

Which of the following is the key use of the distribution planning module of supply chain management?

Correct AnswerverifiedShow Answer

________ is a data presentation standard first specified by the World Wide Web Consortium,an international consortium of organizations whose purpose is to develop open standards for the Web.

Correct AnswerverifiedShow Answer

________ allow(s) designers of Web documents to create their own customized tags,enabling the definition,transmission,validation,and interpretation of data between applications and between organizations.

Correct AnswerverifiedShow Answer

List the ways in which collaborative CRM enhances communication.

Correct AnswerverifiedCollaborative CRM enhances communication...View AnswerShow Answer

Which of the following statements is true about product flow,a key element of supply chain execution?

Correct AnswerverifiedShow Answer

Computer maker,Dell,realized the problems with keeping large inventories,especially because of the fast rate of obsolescence of electronics components.Dell now keeps only about two hours of inventory in its factories.The company is most likely using a ________.

Correct AnswerverifiedShow Answer

Demand planning and forecasting leads to the development of the overall ________.

Correct AnswerverifiedShow Answer

List some of the enterprise-wide changes a successful CRM strategy must include.

Correct AnswerverifiedSome of the enterprise-wide changes,a su...View AnswerShow Answer

Customer relationship management systems collect data that can be mined to discover the next product line extension that consumers covet.

Correct AnswerverifiedShow Answer

________ includes tags for data such as annual and quarterly reports,Securities and Exchange Commission filings,general ledger information,and net revenue and accounting schedules.

Correct AnswerverifiedShow Answer

Which of the following business processes can be enhanced by the analytical CRM system?

Correct AnswerverifiedShow Answer

Supply chain planning begins with ________.

Correct AnswerverifiedA

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False

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Supply chain analytics refers to the use...
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Collaborative CRM enhances communication...
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Some of the enterprise-wide changes,a su...
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