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Exam 10: Motivating and Satisfying Employees and Teams

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Question 1

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Self-managed teams take over most management functions.

A) True
B) False

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Question 2

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Frederick W. Taylor originated the theory of satisfaction and dissatisfaction.

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Keith Smith's first year as parts manager for a local dealership was pretty rocky. To ensure that his subordinates would follow through on established goals, he warned them about losing their jobs. Keith's managerial attitude reflects assumptions underlying

The end result of the Hawthorne studies was an unexpected one, which found that

Nathan discovers that his mortgage company's employees are working very slowly because they are afraid that, if they finish the loans they are currently processing, they will run out of work and lose their jobs. Nathan's employees are

Punishment is often thought to do more harm than good. However, the advantage of using punishment in this situation is that it could motivate the employee to start showing up at work on time. The disadvantages of punishment are often an unpleasant environment, hostility and resentment, and the possibility that the behavior is suppressed for a short period only to return at a later time.

The motivational technique that is made possible through the use of personal computers, modems, fax machines, voice mail, cellular phones, and overnight delivery service is referred to as

A sales manager has implemented a program for his salespeople that involves a meeting with each salesperson, during which the sales manager gives the salesperson the yearly quota for the salesperson's territory. The sales manager has missed the key concept in management by objectives, which is

The need for self-actualization concerns an employee's desire for

Garrett Enterprise Garrett Enterprise is a well-known company that has been around for many years. However, Mr. Smith, its CEO, has noticed recently that the company is not performing up to par. He has been watching the employees closely. Mr. Smith saw that his workers do only what is required and that no one seems to go above and beyond what is necessary. He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company. Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum required. The company has always tried to help its employees through various measures, but recently these measures have been unsuccessful. Mr. Smith also observed that the employees were not engaging with each other. They all seemed to be at ease with each other, but there was very little interaction. When Mr. Smith asked his top managers to study the situation more closely, they reported that the employees were neither dissatisfied nor motivated. Mr. Smith decided that things needed to chang -Refer to Garrett Enterprise. Based on Herzberg's theory, which of these factors was applied to employees?

Job redesign is a type of ____ in which work is restructured in ways that cultivate the worker-job match.

The team member that places the team's goals first is fulfilling what role?

Regina worked hard and successfully as a salesperson for B&J Realty Company. For the past three years, she surpassed her peers in quality and quantity of sales. Yet in comparing pay, she discovered that she makes less than two salespeople who are well liked by management. Consequently, she accepted a higher-paying job with B&J's top competitor. To avoid losing other salespeople like Regina, management should understand and apply

Two or more workers functioning together to achieve a common goal or purpose is called a

Part-time work and job sharing provide flexibility but at the expense of reduced benefits compared to full-time employment.

According to Theory Y by McGregor, managers think people

A manager who believes that employee motivation depends on how much we want something and on how likely we think we are to get it is using

Under the equity theory, when a worker feels under-rewarded, he or she may take all of the following actions except

Herzberg concluded from his studies that managers should focus on ____ factors to produce long-term dedication from their employees.

The hierarchy of human needs was developed by