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The journey that a product travels starting with raw material suppliers onto manufacturers or assemblers,then forward to distributors and retail sales shelves and ultimately to customers is its product life cycle.

A) True
B) False

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Efficient,effective supply chains are fully dependent on SCM software,which depends on __________.


A) EFT
B) ERP
C) up-to-date and accurate data
D) RFID

E) A) and B)
F) B) and D)

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Supply chains involve three main flows.Which of the following is not one of those main flows?


A) financial flow
B) resource flow
C) information flow
D) material or product flow

E) A) and D)
F) All of the above

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__________ is unstructured,and has strong experiential and reflective elements that distinguish it from information.

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The most common solution to supply chain uncertainties is to build inventories or __________ as insurance.


A) safety stock
B) stockouts
C) continuous replenishment
D) restocking

E) A) and D)
F) B) and C)

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Characteristics of enterprise systems include all of the following except:


A) Because of their complexity,enterprise systems are leased or licensed from vendors and customized with support from IT personnel who are familiar with their company's business processes.
B) There is a trend toward ERP as a service,which is increasing.
C) Enterprise systems automated existing business processes to minimize disruption and training costs.
D) To simplify and reduce the high cost of the ERP software selection process,there is an annual ERP Vendor Shootout to help ERP selection teams at companies with manufacturing,distribution,or project-oriented requirements.

E) B) and C)
F) None of the above

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Despite potential benefits,not all companies invest in ERP if they cannot meet requirements or overcome the challenges.Which of the following is not one of those requirements or challenges?


A) Applications must be tightly aligned with well-defined and designed business processes.
B) Initial costs to purchase or lease and set up the ERP are very low,but maintenance might be extremely high.
C) Selecting the appropriate ERP is time-consuming,complex,and expensive.
D) Apps may be too complex for employees to use correctly to improve efficiency and ROI.

E) A) and B)
F) B) and C)

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__________ are interactive systems used by employees to find and connect with colleagues who possess the expertise needed to solve specific,critical business problems quickly.


A) Knowledge systems
B) Expert location systems (ELSs)
C) Expert systems
D) Electronic document management systems

E) A) and B)
F) B) and C)

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Typically,how are ERP systems acquired?


A) By purchasing or leasing packaged software
B) Built in-house
C) Built with proprietary software
D) Custom built by consulting companies and vendors

E) C) and D)
F) B) and C)

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Identify and discuss four of the steps in the order fulfillment process.

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Step 1: Make sure the customer will pay....

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Why are ERP systems worth their cost? That is,how do companies justify ERP investments?

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Decisions are only as good as the timeli...

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Data transfer between companies is done using __________,which is a communication standard that enables the electronic transfer of routine documents,such as purchase orders,between business partners.


A) RFID
B) collaborative planning,forecasting,and replenishment (CPFR)
C) vendor managed inventory (VMI)
D) electronic data interchange (EDI)

E) A) and B)
F) B) and C)

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__________ help organizations identify,select,organize,disseminate,preserve,and share information and expertise.


A) CPFR systems
B) ERP systems
C) KM systems
D) SCM software

E) A) and D)
F) A) and C)

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