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Social identities help us understand who we are and where we fit in with other people.

A) True
B) False

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Group decisions tend to be more accurate than individual decisions.

A) True
B) False

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What is group cohesiveness and how can cohesiveness be encouraged?

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Cohesiveness is the degree to which grou...

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What is the relationship between cohesiveness and productivity?

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The relationship of cohesiveness and pro...

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How does group size affect a group's behaviour?

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The evidence indicates that smaller grou...

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All group members can be said to be actors,each playing a role.

A) True
B) False

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A ________ is a set of expected behaviour patterns associated with a particular position in a social unit.


A) norm
B) stereotype
C) role
D) status hierarchy

E) B) and C)
F) A) and B)

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Individual decisions are generally preferable to group decisions when ________ is sought.


A) speed
B) a higher quality decision
C) acceptance of a solution
D) diversity of perspectives

E) B) and C)
F) B) and D)

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People maintain a single identity throughout their lives.

A) True
B) False

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Group cohesiveness is increased with each of the following EXCEPT when:


A) the group is made larger.
B) the group is physically isolated.
C) members spend time together.
D) the group is in competition with other groups.

E) B) and C)
F) None of the above

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Several years ago,you began a small retail store to sell computer parts.The store grew and the business expanded to offer computer repair and custom computer programming.You have noticed that employees have definite expectations about what their appropriate role within the expanding company should be. John is expected to help customers in the retail store as well as perform computer repair work.He feels that every time he gets started on a repair,he is interrupted and doesn't know whether to finish his repair or wait on the customer.John suffers from role:


A) perception.
B) expectations.
C) conflict.
D) identity.

E) A) and B)
F) B) and D)

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Social loafing leads to increased productivity among groups.

A) True
B) False

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Astro Inc.is reorganising and your new work group begins working together on Monday morning.Your university course in organisational behaviour contained information about the stages of group development,and your supervisor has asked your advice about the predictable stages of group development. You should warn your supervisor that in the first stage of group development,the team members will probably:


A) be in conflict.
B) be uncertain.
C) be their most productive.
D) focus their energy on performing the task at hand.

E) B) and C)
F) A) and D)

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Differentiate the terms role perception,role expectations and role conflict.

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One's view of how one is supposed to act...

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Your organisation is considering the use of team decision making.You have read extensively the literature on decision making and are trying to inform your manager about the advantages and disadvantages of group decision making. You have observed that the group tends to come to consensus very quickly and you know that the group is very cohesive.You conclude that they may be suffering from:


A) inefficiency syndrome.
B) groupthink.
C) groupshift.
D) disintegrating norms.

E) A) and C)
F) A) and B)

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Which of the following is an explanation for the phenomenon of groupshift?


A) Discussion makes the members more comfortable with each other,and thus bolder and daring.
B) The group leader usually gets the credit or blame for the group action.
C) The group dispenses with accountability.
D) People may take on more and more extreme positions just to prove they are really committed to the cause.

E) A) and B)
F) A) and C)

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What are norms?

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Norms are acceptable standards of behavi...

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Conformity dampens creativity during brainstorming.

A) True
B) False

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________ is a phenomenon in which the norm for consensus overrides the realistic appraisal of alternative courses of action.


A) Groupthink
B) Compromise
C) Group conformity
D) Groupshift

E) A) and D)
F) C) and D)

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One example of work group norms deals with performance-related processes.Examples of performance norms include all of the following EXCEPT:


A) how hard the employee should work.
B) level of output.
C) appropriate levels of tardiness.
D) appropriate dress.

E) B) and C)
F) A) and D)

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