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Exam 9: Foundations of Group Behavior

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Question 61

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What is brainstorming?

A) a technique used to build group cohesiveness
B) a technique that tends to restrict independent thinking
C) a process for generating ideas
D) a process used mainly when group members cannot agree on a solution
E) the most effective means of generating answers

F) None of the above
G) D) and E)

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Question 62

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Sally works as a salesperson in a department store. Whenever a customer asks for an item that is in stock but not on display, she usually tells them that the product is out of stock. "It's a pain going into the stock-room to find an item," says Sally. "Nobody in my department ever tells a customer the truth about what is in stock." This example illustrates which of the following facts about deviant workplace behavior?

A) Deviant workplace behavior will arise when tasks that an employee is supposed to perform are unpleasant or difficult.
B) Most workers do not consider lying to a customer to be deviant workplace behavior.
C) Workers will lie to customers as long as the customers do not complain about it.
D) Deviant workplace behavior flourishes where it's supported by group norms.
E) Groups will come to their own conclusions about what is and isn't appropriate.

F) B) and D)
G) A) and E)

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Question 63

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In the punctuated-equilibrium model, the group's direction is reexamined frequently in the first half of the group's life and is likely to be altered.

Compare and contrast the affects of group size and group cohesiveness. Describe the problems of a large group in terms of social loafing and lack of cohesion. What steps could a manager take to increase cohesion and productivity with a large group that can not be reduced in size?

Command and task groups are dictated by the formal organization, whereas interest and friendship groups are not.

Zach is devout and very active in his church. He is also a very dedicated employee. His manager offers him a promotion but the new role will require him to work Sundays. Zach would like the promotion, but realizes that it would force him to miss some church activities. It is likely that Zach is experiencing which of the following?

Explain why the psychological contract could be difficult to enforce when working with a high-status individual. Define the psychological contract. Explain status and what makes an individual high status. Provide a a workplace example of a high-status individual in conflict with the psychological contract.

Several years ago you began a small retail store to sell computer parts. The store grew and the business expanded to offer computer repair and custom programming. You have noticed that people have definite expectations about what their appropriate roles within the expanding company should be. -To clear up role confusion, you have decided that you must come to an unwritten agreement with each employee about your mutual expectations. You are developing a(n) ________.

What term is used for the tendency for individuals to spend less effort when working collectively?

What are the five stages of group development?