Question 1

As a supervisor, you decide you need to communicate with several of your employees about below standard or unsatisfactory work. Which of the following would be the best way to send your message?

Accepted Answer

A)   E-mail
B)   A memo posted on a bulletin board
C)   A telephone call
D)   A face-to-face meetingE) C) and D)
F) B) and D)

Question 2

The window through which we interact with people and influence the quality, accuracy, and clarity of the communication is called .

Accepted Answer

A)   a perceptual screen
B)   a communication filter
C)   an interpretation funnel
D)   the communication vacuumE) C) and D)
F) All of the above

Question 3

Identify the elements of the communication model and provide an example of each.

Accepted Answer

The basic elements are sender, receiver,...

Question 4

All of the following are forms of incivility except:

Accepted Answer

A)   discourteousness.
B)   impatience.
C)   social swearing.
D)   rudeness.E) B) and C)
F) C) and D)

Question 5

Match the following:Match the following:
-Defensive communication

Accepted Answer

A)  Interactive communication
B)  A person who can experience the feelings and emotions of the message and sender
C)  Messages that are aggressive, malevolent, passive, or withdrawn
D)  A defensive communication tactic
E)  Constructive, healthy communication in working relationshipsF) B) and D)
G) All of the above

Question 6

As a supervisor in an emergency situation, you should be:

Accepted Answer

A)   sensitive to employees' feelings.
B)   an empathetic listener.
C)   an apprehensive communicator.
D)   directive and assertive.E) All of the above
F) None of the above

Question 7

A direct gaze indicates dedication, truthfulness, and forthrightness in the United States.

Accepted Answer

A) True 
 B)False

Question 8

A barrier to effective communication is:

Accepted Answer

A)   redundancy.
B)   feedback.
C)   status difference.
D)   common dialect.E) A) and D)
F) All of the above

Question 9

A good reflective listener does not lead the speaker according to the listener's own thoughts and feelings.

Accepted Answer

A) True 
 B)False

Question 10

A communication medium that is moderate in both information richness and data capacity is:

Accepted Answer

A)   the telephone.
B)   electronic mail.
C)   face-to-face discussion.
D)   formal numeric report.E) A) and B)
F) A) and D)

Question 11

Which of the following media is considered high in information richness?

Accepted Answer

A)   Personalized memo
B)   Electronic mail
C)   Telephone
D)   FlyerE) B) and D)
F) A) and B) C

Question 12

Match the following:
-Message

Accepted Answer

A)  The ability of a medium to convey meaning to a receiver
B)  Data that have been interpreted, analyzed, and have meaning to some user
C)  The thoughts and feelings that the communicator is attempting to evoke in the receiver
D)  The words, their pronunciations, and the methods of combining them used and understood by a group of people
E)  The person sending a messageF) D) and E)
G) A) and D)

Question 13

Match the following:Match the following:
-Affirmation

Accepted Answer

A)  A window through which one interacts with others.
B)  A receiver's response to the message received from the sender
C)  Feedback from receiver for purpose of checking accuracy of sender's message
D)  A form of nonverbal communication
E)  Repeating of a message using different words, or a form of oral shorthandF) None of the above
G) A) and B) B

Question 14

Personal integrity in positive, healthy communication is achieved through:

Accepted Answer

A)   morality.
B)   leadership.
C)   communicative disease.
D)   emotional competence.E) A) and D)
F) B) and C)

Question 15

Women prefer face-to-face communication, whereas men are comfortable sitting side by side and concentrating on some focal point in front of them.

Accepted Answer

A) True 
 B)False

Question 16

The study of an individual's perception and use of space, including territorial space, is called .

Accepted Answer

A)   proxemics
B)   kinesics
C)   spatial differentiation
D)   paralanguageE) A) and B)
F) A) and C)

Question 17

You witness an incident at work where a supervisor loudly criticizes an employee in front of several other employees. Later, you learn that the employee didn't make any mistake. The supervisor's communication is an example of:

Accepted Answer

A)   nondefensive communication.
B)   a territorial space violation.
C)   paralanguage.
D)   dominant defensiveness.E) C) and D)
F) A) and B)

Question 18

Seating arrangements and dynamics can be examined in a(n)  study.

Accepted Answer

A)   paralanguage
B)   proxemics
C)   kinesics
D)   attitudeE) B) and C)
F) A) and C)

Question 19

Match the following:Match the following:
-Kinesics

Accepted Answer

A)  Study of body movements, including posture
B)  Speech variations, such as tone, tempo, pitch, loudness, laughing, and crying
C)  The study of an individual's perception and use of space
D)  An example of nonverbal communication
E)  Excessive informationF) A) and B)
G) B) and D)

Question 20

Defensive communication includes aggressive, malevolent messages as well as passive, withdrawn messages.

Accepted Answer

A) True 
 B)False  True

Exam 8: Communication

As a supervisor, you decide you need to communicate with several of your employees about below standard or unsatisfactory work. Which of the following would be the best way to send your message?

Correct AnswerverifiedShow Answer

The window through which we interact with people and influence the quality, accuracy, and clarity of the communication is called .

Correct AnswerverifiedShow Answer

Identify the elements of the communication model and provide an example of each.

Correct AnswerverifiedThe basic elements are sender, receiver,...View AnswerShow Answer

All of the following are forms of incivility except:

Correct AnswerverifiedShow Answer

Match the following:Match the following: -Defensive communication

Correct AnswerverifiedShow Answer

As a supervisor in an emergency situation, you should be:

Correct AnswerverifiedShow Answer

A direct gaze indicates dedication, truthfulness, and forthrightness in the United States.

Correct AnswerverifiedShow Answer

A barrier to effective communication is:

Correct AnswerverifiedShow Answer

A good reflective listener does not lead the speaker according to the listener's own thoughts and feelings.

Correct AnswerverifiedShow Answer

A communication medium that is moderate in both information richness and data capacity is:

Correct AnswerverifiedShow Answer

Which of the following media is considered high in information richness?

Correct AnswerverifiedC

Match the following: -Message

Correct AnswerverifiedShow Answer

Match the following:Match the following: -Affirmation

Correct AnswerverifiedB

Personal integrity in positive, healthy communication is achieved through:

Correct AnswerverifiedShow Answer

Women prefer face-to-face communication, whereas men are comfortable sitting side by side and concentrating on some focal point in front of them.

Correct AnswerverifiedShow Answer

The study of an individual's perception and use of space, including territorial space, is called .

Correct AnswerverifiedShow Answer

You witness an incident at work where a supervisor loudly criticizes an employee in front of several other employees. Later, you learn that the employee didn't make any mistake. The supervisor's communication is an example of:

Correct AnswerverifiedShow Answer

Seating arrangements and dynamics can be examined in a(n) study.

Correct AnswerverifiedShow Answer

Match the following:Match the following: -Kinesics

Correct AnswerverifiedShow Answer

Defensive communication includes aggressive, malevolent messages as well as passive, withdrawn messages.

Correct AnswerverifiedTrue

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The basic elements are sender, receiver,...
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C

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B

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True