Question 1

Match the following:
-Richness

Accepted Answer

A)  The ability of a medium to convey meaning to a receiver
B)  Data that have been interpreted, analyzed, and have meaning to some user
C)  The thoughts and feelings that the communicator is attempting to evoke in the receiver
D)  The words, their pronunciations, and the methods of combining them used and understood by a group of people
E)  The person sending a messageF) A) and B)
G) B) and D)

Question 2

Match the following:Match the following:
-Dominant defensiveness

Accepted Answer

A)  Communication characterized by passive, submissive, withdrawing behavior
B)  Communication without words or use of language
C)  Communication characterized by active, aggressive, and attacking behavior
D)  Bands of space extending outward from oneself
E)  Study of an individual's perception and use of spaceF) A) and B)
G) B) and E)

Question 3

Which of the following interpersonal communication skills has the Department of Labor identified as being necessary for successful functioning in the workplace?

Accepted Answer

A)   Empathy
B)   Writing
C)   Reading
D)   UnderstandingE) B) and C)
F) A) and D)

Question 4

Two-way communication is faster and should be used in an emergency situation.

Accepted Answer

A) True 
 B)False

Question 5

New communication technologies may make people less patient with face-to-face communication.

Accepted Answer

A) True 
 B)False

Question 6

All of the following are included in reflective listening except:

Accepted Answer

A)   affirming contact.
B)   clarifying the implicit.
C)   silence.
D)   criticism.E) B) and D)
F) A) and D)

Question 7

In nonverbal communication, the study of body movements, including posture, is known as .

Accepted Answer

A)   kinesics
B)   proxemics
C)   paralanguage
D)   posturicsE) B) and C)
F) A) and B)

Question 8

Positive, healthy communication is achieved when:

Accepted Answer

A)   there is a balance between the head and the heart.
B)   a person displays positive emotional competence and has a healthy conversation between thoughts and feelings.
C)   working together is taken for its interpersonal and intrapersonal meaning.
D)   all of the above.E) B) and C)
F) C) and D)

Question 9

Which of the following is NOT considered a result or outcome of defensive communication?

Accepted Answer

A)   Assertive but accurate message sending
B)   Increased nonproductive time
C)   Retaliation
D)   Aggression and abuseE) A) and B)
F) A) and C)

Question 10

Many of the communication technologies significantly limit or eliminate forms of communication.

Accepted Answer

A)   written
B)   impolite
C)   dominant
D)   nonverbalE) B) and C)
F) A) and D)

Question 11

Which of the following statements is an example of nondefensive communication?

Accepted Answer

A)   "Mary is always late to meetings."
B)   "I sent the memo through intracompany mail. They must have lost it."
C)   "I received the report from Dan yesterday and have briefly reviewed it. It looks good but I need to talk to him about one recommendation before I approve it."
D)   "The check is in the mail. Don't call me again."E) A) and D)
F) All of the above

Question 12

In which of the following communication situations can nonverbal communication be utilized?

Accepted Answer

A)   Committee meeting
B)   E-mail
C)   Voice mail
D)   Telephone callE) A) and C)
F) A) and B)

Question 13

Which of the following seating arrangements would be most appropriate to facilitate direct and open communication with a person?

Accepted Answer

A)   Seating the other person beside you, facing the same direction
B)   Seating the other person in a place where you will be at right angles
C)   Seating the other person directly across from you
D)   Seating the person inside your intimate space zoneE) A) and B)
F) None of the above

Question 14

Which of the following approaches must a supervisor avoid in order to reduce communication barriers?

Accepted Answer

A)   Minimizing jargon and technical language
B)   Encouraging formation of nonhierarchical working relationships
C)   Providing cross-cultural training
D)   Encouraging men and women to interact the same wayE) A) and B)
F) A) and C)

Question 15

Passive-aggressive behavior is a form of defensiveness that begins as subordinate defensiveness and ends up as dominant defensiveness.

Accepted Answer

A) True 
 B)False

Question 16

Kodak has used blogging and social media to encourage customer conversations and decision making, thus leveraging the business in a positive way. The information richness and data capacity of blogging as a communication medium is:

Accepted Answer

A)   high and low respectively.
B)   low and high respectively.
C)   moderate for both the characteristics.
D)   high for both the characteristics.E) B) and D)
F) B) and C)

Question 17

How do communication technologies affect behavior?

Accepted Answer

The new communication technologies provi...

Question 18

A communication medium that is low in information richness is good for sending numeric or factual data.

Accepted Answer

A) True 
 B)False

Question 19

If one of your employees was in the early stages of expressing thoughts and feelings about a problem, especially when there may be some associated anxiety or discomfort, it would be most appropriate for you to:

Accepted Answer

A)   paraphrase the expressed thoughts and feelings.
B)   clarify implicit thoughts and feelings.
C)   reflect core feelings.
D)   make affirming contact.E) A) and B)
F) C) and D)

Question 20

A memo from a company president to all employees is an example of one-way communication.

Accepted Answer

A) True 
 B)False

Exam 8: Communication

Which of the following seating arrangements would be most appropriate to facilitate direct and open communication with a person?

Correct AnswerverifiedShow Answer

In nonverbal communication, the study of body movements, including posture, is known as .

Correct AnswerverifiedShow Answer

Positive, healthy communication is achieved when:

Correct AnswerverifiedShow Answer

Passive-aggressive behavior is a form of defensiveness that begins as subordinate defensiveness and ends up as dominant defensiveness.

Correct AnswerverifiedShow Answer

If one of your employees was in the early stages of expressing thoughts and feelings about a problem, especially when there may be some associated anxiety or discomfort, it would be most appropriate for you to:

Correct AnswerverifiedShow Answer

All of the following are included in reflective listening except:

Correct AnswerverifiedShow Answer

A memo from a company president to all employees is an example of one-way communication.

Correct AnswerverifiedShow Answer

Match the following:Match the following: -Dominant defensiveness

Correct AnswerverifiedShow Answer

In which of the following communication situations can nonverbal communication be utilized?

Correct AnswerverifiedShow Answer

Many of the communication technologies significantly limit or eliminate forms of communication.

Correct AnswerverifiedShow Answer

How do communication technologies affect behavior?

Correct AnswerverifiedThe new communication technologies provi...View AnswerShow Answer

New communication technologies may make people less patient with face-to-face communication.

Correct AnswerverifiedShow Answer

A communication medium that is low in information richness is good for sending numeric or factual data.

Correct AnswerverifiedShow Answer

Which of the following statements is an example of nondefensive communication?

Correct AnswerverifiedShow Answer

Which of the following is NOT considered a result or outcome of defensive communication?

Correct AnswerverifiedShow Answer

Match the following: -Richness

Correct AnswerverifiedShow Answer

Which of the following interpersonal communication skills has the Department of Labor identified as being necessary for successful functioning in the workplace?

Correct AnswerverifiedShow Answer

Two-way communication is faster and should be used in an emergency situation.

Correct AnswerverifiedShow Answer

Kodak has used blogging and social media to encourage customer conversations and decision making, thus leveraging the business in a positive way. The information richness and data capacity of blogging as a communication medium is:

Correct AnswerverifiedShow Answer

Which of the following approaches must a supervisor avoid in order to reduce communication barriers?

Correct AnswerverifiedShow Answer

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The new communication technologies provi...
View Answer

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